Reviewers generally agree that the Synapse delivers an exceptionally smooth and composed ride, effectively muting broken pavement while maintaining enough stiffness for efficient power transfer. The frame's ability to isolate the rider from harsh vibrations is frequently praised, with testers noting it "responds eagerly to steering inputs" (Cycling Weekly) while remaining predictable. On descents and sweeping corners, the bike tracks beautifully, remaining "oblivious to road surfaces" (BikeRadar) that might unsettle a steeper race bike.
However, this emphasis on stability creates a clear tradeoff in agility. While many testers found the handling intuitive, others felt the lengthened wheelbase muted the bike's character. One reviewer noted the geometry "numbed the ride quality" (YouTube), resulting in a sedate feel that lacks the immediate, snappy engagement of racier alternatives.
The integrated SmartSense system is widely considered a massive improvement over the previous generation, with testers appreciating the seamless single-battery operation. Yet, the system adds noticeable weight, which reviewers felt on steep, sustained climbs. Additionally, the 1x gravel-oriented gearing specced on the flagship Lab71 model proved divisive; while excellent for climbing, testers on flatter terrain found themselves "pushing an uncomfortable cadence" (Bicycling) during fast group rides.